AI Support

Two mature platforms. Two very different AI philosophies. One much clearer pricing model than the other. Freshdesk’s Freddy AI and Intercom’s Fin are both serious tools used by tens of thousands of support teams. But they’re not solving the same problem, and picking between them based on feature lists alone is how you end up […]

I’ll be direct with you. This isn’t really a close race on AI quality. Intercom’s Fin is the better AI agent right now. It resolves more, it deploys faster, and it costs less per resolution than Zendesk’s AI equivalent. But “better AI” isn’t always the right reason to pick a platform. And Zendesk has something […]